Terms & Conditions
Terms governing the use of edge digitizers services and website.
These Terms and Conditions govern the use of edge digitizers services and website. By placing an order or submitting a design file you agree to the following terms.
Services
edge digitizers provides professional embroidery digitizing, vector art conversion, and custom patch design services. All services are delivered digitally unless otherwise specified.
Order Requirements
Customers must provide:
- Clear artwork or reference files
- Accurate instructions
- Correct contact details
Incomplete or unclear instructions may result in delays.
Turnaround Time
Typical turnaround time ranges between 4-24 hours depending on design complexity and workload.
Rush services may be available when requested.
Revisions
Reasonable revisions are included to ensure the final result matches the customer's requirements.
Revisions caused by changes in original instructions may incur additional charges.
Payments
Payment must be completed before final files are delivered.
Accepted payment methods may include:
- Credit or debit card
- PayPal
- Other approved payment processors
Refund Policy
Due to the digital nature of our services, refunds are generally not provided once work has begun.
However, we strive to resolve any issues and ensure customer satisfaction.
Intellectual Property
Customers must ensure they have the legal right to submit artwork.
edge digitizers is not responsible for copyright violations related to submitted designs.
Limitation of Liability
edge digitizers shall not be liable for any indirect or consequential damages resulting from the use of our services.